1. Delivery

. Free delivery to Hong Kong* for all orders overs $500, shipping fee of $40 for orders less than $500.

*For outlying islands (Tsing Yi, Discovery Bay, Ma Wan, Lantau Island, Cheung Chau, Lamma Island & Peng Chau), $150 additional charge will be applied for each order.

On the occasion that the brand delivers specific products directly to the customer, the free delivery threshold will apply on a brand or product basis, not to the total value of the basket. Delivery details and prices will be shown in the description for products where necessary. 

On the occasion that a specific product exceeds certain size or weight limits, free delivery over HK$500 will not apply. Delivery details and prices will be shown in the description for products where necessary.

. All orders are final. Once processed, orders cannot be amended. 

. All orders are subject to confirmation of final availability and OnTheList reserves the right to reject the order in the event that any of the products or services requested is unavailable.

. There is no overseas delivery service for the moment.

. Orders will be delivered within 2 - 5 working days (excluding Outlying Islands).  Please note that all goods will be delivered as scheduled to the best of our ability.

. As soon as your order is dispatched, you will receive a confirmation email with a tracking number. 

2. Shopping Basket

. Items in your shopping basket will NOT be held. OnTheList is a flash sales platform and all purchases are first come first serve. To secure your purchase you must proceed to checkout.

3. Refund, Return, Exchange

. Returns, exchanges and refunds are not accepted. OnTheList is a flash sales platform; all products bought are final sale.

. Should you receive any items with defects, you must contact our team within 7 days. If possible, we will provide an exchange otherwise a refund will be processed.

4. Vouchers & Discount Codes

. Vouchers cannot be used in conjunction with other offers.  

5. Payment Methods

. Visa, Mastercard and American Express cards are accepted.

. We pay special attention to the security of payment transactions. All transactions are 100% secure thanks to an SSL encryption system to protect your personal data and the means of payment used. Additional controls ensure cardholder identification and protect you from fraud.

. If there are any discrepancies with the invoice, they must be reported to us within 24 hours of receiving the order. Immediately contact us at HKonlinecs@onthelist.hk

6. Personal Information

. All personal data collected by OnTheList are treated with the strictest confidentiality, for the purposes of processing orders. These are needed to manage orders and customer relationships. Kept for security purposes, this data helps to meet legal and regulatory requirements and improve the services offered.

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