Delivery

Standard Delivery:
Free Delivery on orders over HK$500
Hong Kong - HK$40
Macau - HK$60 (not all products will be eligible for Macau delivery) 

Outlying Islands:
Additional HK$150 
Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O,
Peng Chau, Lamma Island, Ma Wan, Chek Lap Kok (including Hong Kong
International Airport), Hong Kong Disneyland.

Wine, Spirits, Beer & Food Delivery:
HK$100
Free Delivery on orders over HK$1000

**Please note Wine, Spirits, Beer & Food are delivered directly by the brand and subject to separate shipping fees**

Estimated Delivery Time:
Hong Kong: 2 - 5 working days (excluding Outlying Islands)
Macau: 5 - 7 working days
Please note that all goods will be delivered as scheduled to the best of our ability

. The Free Delivery threshold is calculated from the final basket value, after any vouchers or discount codes have been applied. 

. All orders are final. Once processed, orders cannot be amended. 

. All orders are subject to confirmation of final availability and OnTheList reserves the right to reject the order in the event that any of the products or services requested are unavailable.

. Please note delivery is to Hong Kong and Macau only. No international delivery service.

. Orders delivered to Macau over HKD$5,000 will incur import duties which will be applied at checkout as follow: 
-HK$200 per order between HK$5,000 and HK$20,000
-HK$350 per order between HK$20,001 and HK$50,000
-HK$500 per order between HK$50,0001 and HK$100,000

Shopping Basket

. Items in your shopping basket will NOT be held. OnTheList is a flash sales platform and all purchases are first come first serve. To secure your purchase you must proceed to checkout.

Refund, Return, Exchange

. Returns, exchanges and refunds are not accepted. OnTheList is a flash sales platform; all products bought are final sale.

. Should you receive any items with defects, you must contact our team within 7 days. If possible, we will provide an exchange otherwise a refund will be processed.

Vouchers, Discount Codes, Gift With Purchase

. Vouchers and Discount Codes cannot be used in conjunction with any other offer. 

. Individual basket must reach the "Gift With Purchase" threshold to be applicable.

. All "Gift With Purchase" are available while stocks last and at the discretion of the brand and OnTheList.  

Payment Methods

. Visa, Mastercard & American Express cards are accepted.

. Payment in HKD only. 

. We pay special attention to the security of payment transactions. All transactions are 100% secure thanks to an SSL encryption system to protect your personal data and the means of payment used. Additional controls ensure cardholder identification and protect you from fraud.

. If there are any discrepancies with the invoice, they must be reported to us within 24 hours of receiving the order. Immediately contact us at HKonlinecs@onthelist.hk

Personal Information

. All personal data collected by OnTheList is treated with the strictest confidentiality and for the purposes of processing orders and managing customer relationships. Kept for security purposes, this data meets legal and regulatory requirements and helps to improve the services offered.

Contact Us:

HKonlinecs@onthelist.hk