1. Delivery

  • Free delivery to Hong Kong* for all orders overs $1500, shipping fee of $40 for orders less than $1500.

    *For outlying islands (Tsing Yi, Discovery Bay, Ma Wan, Lantau Island, Cheung Chau, Lamma Island & Peng Chau), $150 additional charge will be applied for each order.

  • All orders are subject to confirmation of final availability and OnTheList reserves the right to reject the order in the event that any of the products or services requested is unavailable.
  • Do you do overseas delivery?
    There is no overseas delivery service for the moment.
  • When will my order be dispatched?
    Please note that all goods will be delivered as scheduled and to the best of our ability.
  • How do I track my order?
    As soon as your order will be dispatched, you will receive a confirmation email with a tracking number.

 

2. Can I exchange or return a product?

Returns, exchanges and refunds are not accepted. OnTheList is a flash sales platform; all products bought are final sale.

 

3. What payment methods are accepted?

Visa and Mastercard cards are accepted.

 

4. Is the payment secured?

We pay special attention to the security of payment transactions. All transactions are 100% secure thanks to an SSL encryption system to protect your personal data and the means of payment used. Additional controls ensure cardholder identification and protect you from fraud.

 

5. What if there are mistakes on the invoice?

If there are any discrepancies, they must be reported to us within 24 hours of receiving the order. Immediately contact us at contact@onthelist.hk.

 

6. Is my personal information confidential?

All personal data collected by OnTheList are treated with the strictest confidentiality, for the purposes of processing orders. These are needed to manage orders and customer relationships. Kept for security purposes, this data helps to meet legal and regulatory requirements and improve the services offered.

 

Contact Us

General enquiries: contact@onthelist.hk