Delivery

Standard Delivery:
HK$40 (orders under 3kg, extra HK$5 for each additional kg)
Free Delivery on orders over HK$500

Wine, Spirits, Beer & Food Delivery:
HK$100
Free Delivery on orders over HK$1000

**Please note Wine, Spirits, Beer & Food are delivered directly by the brand and subject to separate shipping fees**

Outlying Islands:
Additional HK$150 
(Tsing Yi, Discovery Bay, Ma Wan, Lantau Island, Cheung Chau, Lamma Island & Peng Chau)

Estimated Delivery Time:
2 - 5 working days
 (excluding Outlying Islands) 
Please note that all goods will be delivered as scheduled to the best of our ability

. The Free Delivery threshold is calculated from the final basket value, after any vouchers or discount codes have been applied. 

. On the occasion that a specific product exceeds certain size or weight limits, free delivery over HK$500 will not apply. Delivery details and prices will be shown in the description for products where necessary.

. All orders are final. Once processed, orders cannot be amended. 

. All orders are subject to confirmation of final availability and OnTheList reserves the right to reject the order in the event that any of the products or services requested are unavailable.

. There is no overseas delivery service.

Shopping Basket

. Items in your shopping basket will NOT be held. OnTheList is a flash sales platform and all purchases are first come first serve. To secure your purchase you must proceed to checkout.

Refund, Return, Exchange

. Returns, exchanges and refunds are not accepted. OnTheList is a flash sales platform; all products bought are final sale.

. Should you receive any items with defects, you must contact our team within 7 days. If possible, we will provide an exchange otherwise a refund will be processed.

Vouchers, Discount Codes, Gift With Purchase

. Vouchers and Discount Codes cannot be used in conjunction with any other offer. 

. Individual basket must reach the "Gift With Purchase" threshold to be applicable.

. All "Gift With Purchase" items are while stocks last and at the discretion of the brand and OnTheList.  

Payment Methods

. Visa, Mastercard and American Express cards are accepted.

. We pay special attention to the security of payment transactions. All transactions are 100% secure thanks to an SSL encryption system to protect your personal data and the means of payment used. Additional controls ensure cardholder identification and protect you from fraud.

. If there are any discrepancies with the invoice, they must be reported to us within 24 hours of receiving the order. Immediately contact us at HKonlinecs@onthelist.hk

Personal Information

. All personal data collected by OnTheList is treated with the strictest confidentiality and for the purposes of processing orders and managing customer relationships. Kept for security purposes, this data meets legal and regulatory requirements and helps to improve the services offered.

Contact Us:

HKonlinecs@onthelist.hk